Webinar: The Evolution of Amazon Dynamic Repricing & What It Means for You

Mark Your Calendars for October 23, 2014amazon

Marketplace repricing technology has gone through a tremendous evolution in the last decade. Recent changes have resulted in marketplace sellers having more robust data delivered more rapidly than ever before. Join eCommerce expert David Van Der Merwe of Monsoon Commerce for this complimentary webinar to find out the benefits (and potential pitfalls) of this technology, and how to best leverage the Monsoon Pro marketplace solution to take advantage of new opportunities to grow revenue and win the Buy Box.

Attendees will learn:

  • The current state of pricing technology, and why it’s relevant to marketplace sellers.
  • The benefits of rapid repricing delivery, and the potential pitfalls (and how to avoid them).
  • How Monsoon Commerce leverages this new technology to help you succeed and grow your revenue.

The Evolution of Amazon Dynamic Repricing & What It Means for You
October 23, 2014
10:00 am – 10:30 am PT
1:00 pm – 1:30 pm ET
6:00 pm – 6:30 pm GMT

Posted in Books and Media, E-Commerce, E-Commerce Strategy, Electronics and General Merchandise, Marketplaces, Monsoon Commerce, Pricing, Uncategorized | Tagged , , , , | Leave a comment

eBay Welcomes Monsoon Commerce to Enhanced Certified Provider Program

ebay logoWe are very excited to announce that Monsoon Commerce has been invited to participate as a charter member in eBay’s enhanced Certified Provider Program. Providers will receive extensive services and support that benefit their customers selling on eBay, including best practices and selling tips. The ultimate goal of the program is to help sellers of proven providers accelerate their growth on the marketplace.

The performance-based program is limited to solution providers who have demonstrated success in supporting eBay sellers’ performance. For more than a decade Monsoon Commerce has worked with eBay, leveraging our relationship to help our sellers succeed. We anticipate that the enhanced Certfied Provider Program will give us even more access to eBay’s team and their expertise.

For more information, check out the article from eCommerceBytes and the announcement on eBay’s blog.

Posted in Books and Media, Electronics and General Merchandise, Marketplaces, Monsoon Commerce | Tagged , , | Leave a comment

FTC Defines Reasonable Shipping Expectations

As you gear up for the 2014 holiday season and beyond, take note of the new FTC “PART 435 — Mail or Telephone Order Merchandise Rule,” which was released this month. FTC has issued specific guidance about shipping times for products ordered via the internet. The FTC rule applies to everyone selling on the internet, does not matter how the merchandise is advertised or how the customer pays. The rule requires that when a seller advertises merchandise, they must have a reasonable basis for stating that they can ship within a certain time. If no shipping window notice is provided (example: We ship all orders within 48 hours), seller must have a reasonable basis for believing that items can ship within 30 days. Continue reading

Posted in Channels, E-Commerce, E-Commerce Strategy, Fulfillment and Delivery, Monsoon Commerce, Online Stores, Order Management, Stores | Leave a comment

Shellshock: Bash Bug Security Update

A new vulnerability in system software has been detected. Early reports indicate that Shellshock, also known as the Bash Bug (because it impacts a program known as Bash), has the potential to be more widespread than the Heartbleed Bug discovered earlier this year. With Shellshock, attackers can infiltrate and add malicious code to systems that use the Bash program, which includes many web servers, and, ultimately, millions of computers.

As with Heartbleed, as soon as the vulnerability was announced, the Monsoon Commerce technical team began assessing impact across all products, platforms, and service providers.

Update, 9.26.2014, 4:30pm PT:

  • We can confirm that all internal hosted systems are secure.

Update, 9.25.2014, 4pm PT:

  • We can confirm that Monsoon Pro and Monsoon Stone Edge installations are not affected. We are assessing our hosted systems as information becomes available.
  • We are working with our marketplace and technology platform partners to make sure that they are also secure.

 

We will update this post as additional information becomes available, and will alert customers should they need to take any action.

Posted in Channels, E-Commerce, Marketplaces, Monsoon Commerce, Multichannel, Online Stores | Tagged , , , , | Leave a comment

Are Your Terms and Conditions in the Safe Zone?

It’s not often that a court case affects the design and the layout of an e-commerce store, but if you run your own, you should take notice. Technology and Marketing law blog takes a look at a recently handed-down decision by the 9th Circuit in the Nguyen v. Barnes & Noble case.

The important takeaway from the case for an eCommerce retailer is that according to the judges, there are two types of online agreements:

(1) Explicit agreements, which require users to click on an “I agree” box
(2) Implied agreements, where the terms and conditions are posted on the bottom of the webpage and the user is not required to explicitly express their agreement as a condition of proceeding.

If your checkout flow is not using an explicit checkbox that asks the user to agree to the Terms and Conditions you may be opening yourself to having the T&Cs invalidated and every condition you inserted in there to protect yourself being discarded as B&N just found out and Zappos recently learned the hard way as well.

A simple solution according to the T&M blog is to cross-reference the T&Cs during checkout, which makes them legally effective. “Where the company engages in a transaction or requires the user to create an account, there is little reason for this to not be buttoned up.”

So as you look to update your checkout flow for the holiday season, remember to add an explicit T&C agreement checkbox and keep your business in the legal safe zone.

 

Disclaimer: The above post is for informational purposes only; please consult your attorney for legal counsel around online agreements. 

 
Posted in E-Commerce, E-Commerce Strategy, Multichannel, Online Stores, Order Management | Tagged , , , , , , , , , , , , | Comments Off

OpenSSL Announces “Man in the Middle” Security Advisory

Today the OpenSSL project announced a vulnerability that allows any network eavesdropper to decrypt and modify the traffic transmitted between a client and server. These attacks require “man in the middle” position to succeed, wherein the eavesdropper intercepts connections between the victims. OpenSSL clients are vulnerable in all versions of OpenSSL, while servers are only known to be vulnerable in OpenSSL 1.0.1 and 1.0.2-beta1.

As with the recent OpenSSL Heartbleed Bug, which was detected just over a month ago, the Monsoon Commerce team began assessing impact and vulnerabilities across all products and platforms as soon as the security advisory was announced. We can confirm that all Monsoon Commerce public-facing services are not affected, including

  • Monsoon Pro
  • Monsoon Stone Edge
  • Alibris

Amazon, a Monsoon Commerce marketplace partner, anticipates minimal to no impact to customers. They are tracking their response to the security advisory here. We recommend that you contact any relevant marketplace and eCommerce technology service providers to confirm that they are secure.

We will continue to update this post as additional details emerge.

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eBay Cyber Attack: What You Need to Know

ebay logoThis morning eBay announced that between late February and early March this year a cyber attack compromised a database containing customer information.
eBay reports that extensive tests on its networks have been conducted and there is no evidence of unauthorized activity or access to financial or credit card information. However, as a best practice, and due to the sensitive nature of the information in the database—which includes encrypted passwords and other non-financial customer details—eBay recommends that users change their passwords. They will reach out to customers via email, site communications, and other channels to alert users to the recommendation. Continue reading

Posted in E-Commerce, E-Commerce Strategy, Marketplaces, Monsoon Commerce, Multichannel | Tagged , , , | Comments Off

Heartbleed Bug Security Update

Yesterday the Open SSL project announced a vulnerability, the Heartbleed Bug, that affects the majority of businesses on the Internet. Information that would normally be secure, such as user credentials or secret keys, is exposed by this vulnerability.

As soon as the vulnerability was announced, the Monsoon Commerce technical team began assessing impact and vulnerabilities across all products, platforms, and service providers.

Update, 4/10/2014, 4:00pm PT:

  • Alibris and Alibris Hosted Sites were never vulnerable to this bug. We made a full assessment, and our portfolio of services either did not use OpenSSL, did not use a compromised version of OpenSSL, and/or were protected from the vulnerability by secure firewalls. Following industry recommendations and established security best practices, security certificates were reissued after the full assessment was completed.
  • At this point no marketplace partners (including Amazon, eBay, Rakuten) have recommended updating credentials.

Update, 4/10/2014, 11:30am PT:

A number of our marketplace and technology platform partners have confirmed that they are secure, including the following:

  • Amazon
  • PayPal
  • ShipRush
  • Volusion
  • 3DCart
  • Endicia

If you use other marketplaces and eCommerce technology service providers, we recommend that you contact those companies to confirm that they are also secure.

Update, 4/9/2014, 4:00pm PT:

Applicable to Monsoon Commerce products and services:

  1. All systems are secured against the Heartbleed Bug.
  2. All security certificates that might have been compromised have been replaced.
  3. We are continuing to work with our marketplace and technology platform partners to make sure that they are also secure.

Update, 4/9/2014, 9:00am PT: 

  1. We’ve patched all of our internal systems with the new, secure version of OpenSSL where necessary. Many of our systems were unaffected, as they do not use this content library.
  2. We’re working with our marketplace and technology platform partners to make sure that they’re also secure.
  3. We’re updating SSL Certificates as the next phase of securing information.

In the event that our partners need to reset their credentials, we have contingency plans in place and will communicate those as needed.

Our team of engineers will continue to respond to this issue until we’re satisfied that all vulnerabilities under our control are secure.

We will continue to update this post as information becomes available, including any steps you need to take to secure your information.

 

Posted in E-Commerce, Marketplaces, Monsoon Commerce, Multichannel, Online Stores, Platforms | Tagged , , , , , | 4 Comments

10 Key Monsoon Pro Features of 2013

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We have put together an infographic highlighting 10 Key Monsoon Pro Features of 2013, thus adding our own contribution to the year-end lists.

In order to be considered for the list of key features infographic the features needed to be in high demand by customers, changes required by a marketplace, or a feature that our product team identified as a high value-add for our customers. These features range in focus from protecting your profit margins to helping you win the Amazon Buy Box.

Do you have any favorites we missed? As we continue to add features throughout this year, please let us know what your favorites are and how they are helping you grow your business.

Posted in E-Commerce, E-Commerce Strategy, Marketplaces, Merchandising, Monsoon Commerce, Pricing | Tagged , , , | Comments Off

New Alibris Fee Structure for Gold Sellers

On March 1st the Alibris marketplace will roll out a new fee and inventory structure for Gold Sellers. Eliminating its 13-tier structure, Alibris will introduce a simplified, more affordable 5-tier plan. As a result of this new plan, current Gold Sellers will receive lower monthly fees, higher inventory allowances, or in some cases, both. New sellers can take advantage of the program as well, which offers an affordable opportunity to list on Alibris and across their extensive Partner network.

As of 3/1/2014, the new fee and inventory structure for Gold Sellers:
New Alibris Gold Seller Fees 2

Continue reading

Posted in Books and Media, E-Commerce, E-Commerce Strategy, Marketplaces, Monsoon Commerce, Platforms, Uncategorized | Tagged , , , | Comments Off