Heartbleed Bug Security Update

Yesterday the Open SSL project announced a vulnerability, the Heartbleed Bug, that affects the majority of businesses on the Internet. Information that would normally be secure, such as user credentials or secret keys, is exposed by this vulnerability.

As soon as the vulnerability was announced, the Monsoon Commerce technical team began assessing impact and vulnerabilities across all products, platforms, and service providers.

Update, 4/10/2014, 4:00pm PT:

  • Alibris and Alibris Hosted Sites were never vulnerable to this bug. We made a full assessment, and our portfolio of services either did not use OpenSSL, did not use a compromised version of OpenSSL, and/or were protected from the vulnerability by secure firewalls. Following industry recommendations and established security best practices, security certificates were reissued after the full assessment was completed.
  • At this point no marketplace partners (including Amazon, eBay, Rakuten) have recommended updating credentials.

Update, 4/10/2014, 11:30am PT:

A number of our marketplace and technology platform partners have confirmed that they are secure, including the following:

  • Amazon
  • PayPal
  • ShipRush
  • Volusion
  • 3DCart
  • Endicia

If you use other marketplaces and eCommerce technology service providers, we recommend that you contact those companies to confirm that they are also secure.

Update, 4/9/2014, 4:00pm PT:

Applicable to Monsoon Commerce products and services:

  1. All systems are secured against the Heartbleed Bug.
  2. All security certificates that might have been compromised have been replaced.
  3. We are continuing to work with our marketplace and technology platform partners to make sure that they are also secure.

Update, 4/9/2014, 9:00am PT: 

  1. We’ve patched all of our internal systems with the new, secure version of OpenSSL where necessary. Many of our systems were unaffected, as they do not use this content library.
  2. We’re working with our marketplace and technology platform partners to make sure that they’re also secure.
  3. We’re updating SSL Certificates as the next phase of securing information.

In the event that our partners need to reset their credentials, we have contingency plans in place and will communicate those as needed.

Our team of engineers will continue to respond to this issue until we’re satisfied that all vulnerabilities under our control are secure.

We will continue to update this post as information becomes available, including any steps you need to take to secure your information.

 

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10 Key Monsoon Pro Features of 2013

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We have put together an infographic highlighting 10 Key Monsoon Pro Features of 2013, thus adding our own contribution to the year-end lists.

In order to be considered for the list of key features infographic the features needed to be in high demand by customers, changes required by a marketplace, or a feature that our product team identified as a high value-add for our customers. These features range in focus from protecting your profit margins to helping you win the Amazon Buy Box.

Do you have any favorites we missed? As we continue to add features throughout this year, please let us know what your favorites are and how they are helping you grow your business.

Posted in E-Commerce, E-Commerce Strategy, Marketplaces, Merchandising, Monsoon Commerce, Pricing | Tagged , , , | Leave a comment

New Alibris Fee Structure for Gold Sellers

On March 1st the Alibris marketplace will roll out a new fee and inventory structure for Gold Sellers. Eliminating its 13-tier structure, Alibris will introduce a simplified, more affordable 5-tier plan. As a result of this new plan, current Gold Sellers will receive lower monthly fees, higher inventory allowances, or in some cases, both. New sellers can take advantage of the program as well, which offers an affordable opportunity to list on Alibris and across their extensive Partner network.

As of 3/1/2014, the new fee and inventory structure for Gold Sellers:
New Alibris Gold Seller Fees 2

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How to Leverage Technology to Build a Successful Business and Still Have a Life

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Many eCommerce business owners will tell you that in order to be successful, you must be consumed by your business. It is a delicate balance to not let it run you into the ground. Not only do you have to address the logistics of managing inventory, customer satisfaction, and reducing labor costs, but you also have to stay ahead of the competition around the clock. If you sell on marketplaces as well as your own webstore, the challenge doubles. You must constantly monitor your inventory levels across channels, make sure you are pricing your items competitively in all locations, and stay on top of your orders to avoid errors, duplicate shipments, or shipping the wrong items.

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Newer, Faster, Better: Amazon’s Subscriptions API and the Evolution of Repricing

Evolution_Goldfish

Back in August, eCommerceBytes reported on the announcement of Amazon’s new Subscriptions API and the role that Monsoon Commerce played in its development. As with any significant change to Amazon services, the announcement generated a lot of buzz along with questions about how sellers and repricing tools were positioned to take advantage of the new API features.

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Growth Through More Efficient Order Management

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Anyone who owns an eCommerce business will tell you that the logistics of managing inventory, satisfying customers, and reducing both labor costs and order errors can be a real challenge. And it can be even more challenging—and even scary—when a business is started in a room in your house and you must invest all of your own money into it in order to succeed.

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8 Things Gaming Can Teach You About Software Development

boardgameToday’s post is from Andrew Migliore, the VP of Engineering at Monsoon Commerce, and gamer extraordinaire.

Andrew-MiglioreI am an avid “grognard” and enjoy playing all kinds of tactical, grand tactical, strategic, and grand strategic war games that simulate various battles over the centuries. To give you an idea of the scope of my grognard affliction, I currently own over 300 board games and have been playing a face-to-face seven player grand strategic Napoleonic war game from Avalon Hill called Empires in Arms for two and half years and probably have another year or two before we will finish. Granted, we only play once a month for a full day, but you can see the amount of time invested in a single game like this.

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Grow Your Sales Dramatically on Multiple Marketplaces | Tunes

Heroes of eCommerce | Tunes

For any eCommerce business, the logistics of managing inventory while selling across multiple marketplaces (as well as in brick-and-mortar stores) can be difficult. It’s particularly challenging when a business is putting energy into staying afloat—and trying to succeed—in an industry that is dwindling fast. Streamlining inventory and order processing become crucial to success when resources are tight and competition is fierce. When it comes to automating inventory management, pricing to win, order processing, and selling internationally the right choice can help you grow your business and truly be successful.  For Chip and Anthony, co-owners of Tunes, the key challenge was having reliable, real-time inventory management that simultaneously updated listings on all marketplaces but did not eat into their profitability.

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Posted in Books and Media, E-Commerce, E-Commerce Strategy, Fulfillment and Delivery, Inventory Management, Marketplaces, Monsoon Commerce, Multichannel, Online Stores, Order Management, Pricing, Stores | Tagged , , , , , , , , , , , , , , , , | Comments Off

Improved Efficiency With Order Management Automation | Event Blossom

Event Blossom | Asim | Heroes of eCommerce

For any eCommerce business, the ability to scale to new heights can be difficult. Whether the business owner is looking to move into a larger space, add more personnel, discover new inventory sources, expand into new markets, or purchase software for automation, the decision to do so can be daunting. There is nothing like growing your business successfully. But, how can you be sure that you’re making the right choice for your business?

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The Ultimate Guide to Content Marketing for Online Merchants

We are very excited to announce the release of our inaugural Monsoon Commerce eBook, The Ultimate Guide to Content Marketing for Online Merchants. Co-written by Monsoon Commerce and eCommerce strategy pro Lisa Suttora, this informative 3-part eBook gives marketplace sellers and multi-channel retailers a step-by-step course on how to use content marketing to reach new customers, get more traffic, and convert sales.

lisa_suttoraLast year, Lisa presented a general session about content marketing at our customer conference, MonCon. Our attendees loved it, and it generated a slew of questions from the audience. It became clear that our customers were desperate for some guidance on how to effectively simplify the complexities of content marketing (which includes everything from Pinterest to PR; basically, any online-based content). We think we’ve done just that, highlighting the best “bang-for-your-buck” strategies, tactics, and resources in Visual, Social, and Written content channels.

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Posted in Books and Media, E-Commerce, E-Commerce Strategy, Electronics and General Merchandise, Industry Trends, Marketing, Monsoon Commerce, Online Stores, Reporting and Analytics, Search Marketing, Social Media, Stores, Uncategorized | Tagged , , , , , , , , , , , , , , , , , | Comments Off